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Why discounting doesn’t work
On the whole, our nation take pride in their appearance and whilst customers may be watching their spending a little more closely, hair appointments look less likely to be cut than cinema or restaurant trips (survey by Institute of grocery … Continue reading
Posted in customer service excellence, Managers Room
Tagged business, clients, discounting, groupon, hairdressing, managers, marketing, promotions, salon, salon management
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Confident Decisions and All-star Service
“In business it’s at times like these that strong leadership is required and decisions are made with confidence. Do you hold your nerve and increase prices? Or do you discount and do more promotions? Whatever decisions you make, it’s important … Continue reading
Posted in customer service excellence, Managers Room
Tagged business, customer, hairdresser, hairdressers, hairdressing, managers, salon, salon management
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How to do a messy bun by James White
I found this on James’s pintrest board, take a look at http://pinterest.com/jameswhitehair/ theres some great stuff on there. Chris Source: jameswhitehair.com via James on Pinterest
Posted in Session Styling
Tagged hair, hairdresser, hairdressers, hairdressing, how to, inspiration, learning, techniques, tips, training
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The Norm Factor
The Norm Factor the norm factor Anyone remember the TV series ‘cheers’? Whenever Norman walks into the bar he is greeted by a ”Norrmm!” from everyone in the bar. He has is own bar stool and permanent tab, the … Continue reading
Posted in Managers Room
Tagged business, clients, customer, education, hairdresser, hairdressers, hairdressing, managers, salon management, tips
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Customer Service Excellence Top 10
Business coach Antony Whitaker offers 10 rules for creating a service culture It starts at the top – You are your business. As the owner your business is a reflection of you. Creating a service culture begins with you setting … Continue reading
Posted in customer service excellence, Managers Room
Tagged business, clients, consultation, customer, education, hairdresser, hairdressers, hairdressing, inspiration, learning, managers, marketing, salon, salon management, skills, tips, training
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Customer Service Excellence – Part II
It all starts with a telephone call … Potential clients typically make their initial contact with you either on the Internet, in person (walk-in clients) or via the telephone. The Internet and will feature later but an often overlooked touch … Continue reading
Posted in customer service excellence
Tagged business, clients, customer, education, hairdresser, hairdressers, hairdressing, plan, salon, service, strategy, training
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Does your Hairdressing NVQ feel like a box ticking exercise?
‘It’s what you learn after you know it all that counts’ A.Whitaker. Learning is a never ending journey and it’s often what you learn after you have qualified as a hairdresser that makes you THE BEST. A great example is … Continue reading
Posted in Building Your Column, Salon Essentials, Uncategorized
Tagged education, hairdresser, hairdressers, hairdressing, learn, learning, managers, nvq, resource, salon, salon management, skills, techniques, tips, training
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New Year, New You
Turn around tough times and breathe new life into your salons There really is no better time than the New Year to start new projects, introduce new services and turn ideas into reality; but with the banks not lending like … Continue reading
Posted in Managers Room
Tagged business, clients, hairdresser, hairdressers, hairdressing, managers, marketing, salon, salon management, tips
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How to Lose a Client in 10 Days
How to lose a client in 10 days In the current economic conditions, it is more important than ever to focus on customer service to keep our clients. Fortunately, our industry is one that has not suffered as harshly as … Continue reading
Posted in Building Your Column, Managers Room
Tagged business, clients, consultation, education, hairdresser, hairdressers, hairdressing, inspiration, learning, managers, marketing, salon, salon management, tips, training
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The Perfect Consultation
The consultation is key to your client experience Does your salon have a consultation policy? Or does everyone just ‘do their own thing’ with their clients? Is the consultation through every time, or do your stylists simply ask the question … Continue reading
Posted in Building Your Column, Managers Room, Salon Essentials
Tagged clients, consulation, customer, education, hair, hairdresser, hairdressers, hairdressing, inspiration, salon, salon management, training
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